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Freeport McMoRan Copper & Gold Inc.

United States

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Benefits Representative - Health & Welfare - Phoenix, AZ


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Phoenix, AZ, United States 

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Job Description:

Freeport-McMoRan is a premier U.S.-based natural resources company with headquarters in Phoenix, Arizona. We operate large, long-lived, geographically diverse assets with significant proven and probable reserves of copper, gold and molybdenum. The company has a dynamic portfolio of operating, expansion and growth projects in the copper industry. Freeport-McMoRan is the world’s largest publicly traded copper producer, the world’s largest producer of molybdenum and a significant gold producer. We have a long and successful history of conducting our business in a safe, highly efficient and socially-responsible manner.
We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers for our employees. We encourage you to take some time to explore your career opportunities at Freeport-McMoRan.
Assist Benefit Specialist in the administration of company Benefit programs according to the Summary Plan Descriptions and the Benefit Services Policies and Procedures. Make quick, accurate decisions utilizing resources such as, systems, FAQs and good judgment to resolve or escalate customer issues. Responsible for meeting performance targets. Must use discretion, demonstrate integrity and maintain employee confidentiality.
  • Assist with Benefit plan enrollment processing including: reviewing daily reports to maintain integrity of the benefits data, troubleshooting eligibility issues, and distributing enrollment forms, reminder letters and confirmation statements
  • Perform audits of various file report logs
  • Accurately respond to inquiries and request about claim problems, interpretation of plan/program provisions, eligibility issues, status changes (marriage, death, birth, divorce, etc.) through calls, email, mail and fax
  • Serve as a liaison between benefit vendors and employees to resolve issues
  • Maintain Benefit records and prepare documents necessary for implementing Benefit coverage
  • Assist with special projects as requested, such as annual enrollment (AE), dependent audits, beneficiary form initiatives, AE audits, etc.
  • Perform additional duties as requested

Minimum Qualifications

  • Two (2) years of experience in Benefits, Human Resources, or related field
  • Solid computer skills
  • Working knowledge of Microsoft Office Word, Excel and Outlook
  • Strong verbal and written communication skills
  • Excellent customer service skills
  • Ability to demonstrate empathy and build rapport with customers
  • Must be well organized and attentive to details
  • Strong collaboration skills and able to work in a  team environment
  • Strong problem solving skills
  • General computer and phone technology/applications
  • Ability to quickly learn new technology applications
  • Ability to multi-task using multiple applications and technologies.
  • Highly motivated, reflecting positive attitude at all times