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Globe 24-7 Pty Ltd


Company Profile

Product Support Representative


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Panama, Colón 

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Job Description:

Globe 24-7, in partnership with Grupo SVF, is looking for an experienced Product Support Representative for their operation in Panama.

The Company

Our client is a business group willing to provide the best service and attention to their customers and suppliers, through the commercialization of advanced technology products and after sales support in Bolivia, Caribbean, Central America, Colombia, Ecuador, Mexico, Trinidad & Tobago, Suriname and Venezuela. The focus of their operation is in the machinery and equipment, construction, agriculture, offshore and marine energy sectors.

The Role
The Product Support Representative will be responsible for providing technical support to the field service team and to the customers as well as advising on best maintenance practices and usage of products. The Product Support Representative will work on equipment and train the on-site service team.

The Responsibilities

  • Focus on safety and advice on best working practices during execution of maintenance and repairs as well as respect the customer guidelines on the mine site.

  • Guide and train the on-site Service team/ Train the technicians doing the service on the equipment (hands-on training).

  • Provide guidelines for planning and preventive/predictive maintenance.

  • Perform or supervise mechanical and electrical maintenance and repair tasks on the equipment.

  • Test the equipment's performance/ Troubleshooting.

  • Provide information on factory updates and upgrades.

  • Organize major jobs, such as machine assembly / commissioning, or major component's change-out.

The Requirements

  • Experience in heavy duty equipment maintenance: ideally more than 5 years.

  • Technical high school (mechanic, hydraulic or electro-mechanic).

  • Ability to troubleshoot with methodology any type of failure.

  • Ability to communicate in verbal and written form with customers.

  • Language: Fluent in English and in other national language. Mastering Spanish, French or German would be a further advantage.

The Rewards
The position offers a competitive remuneration package and will be discussed discretely with suitable candidates.

Contact Us
Please apply directly by submitting your resume, preferably as a Microsoft Word document.