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Freeport McMoRan Copper & Gold Inc.

United States

Company Profile

Senior Desktop Support Technician - Phoenix, AZ


Job ID:



AZ, United States 

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Category Classification:

Information Systems

Job Description:

Freeport-McMoRan is a premier U.S.-based natural resource company with headquarters in Phoenix, Arizona. We operate large, long-lived, geographically diverse assets with significant proven and probable reserves of copper, gold, molybdenum, cobalt, oil and gas. The Company has a dynamic portfolio of operating, expansion and growth projects in the copper industry and is the world’s largest producer of molybdenum and a significant gold, oil and gas producer. We have a long and successful history of conducting our business in a safe, highly efficient and socially responsible manner.
We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers for our employees. We encourage you to take some time to explore your career opportunities at Freeport-McMoRan.
Provide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered; Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment; May instruct other technicians in problem diagnosis, trouble-shooting techniques, and repair procedures; Coordinate training of appropriate customer personnel; Ensure customer satisfaction through such activities as making periodic calls and visits to customers and providing information and technical support on new products and services. 
  • Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies
  • Support Help Desk personnel in second level problem resolution to resolve end-user issues/requests
  • This involves utilization of the Help Desk system to track end-user requests
  • Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards/policies
  • This includes the effective use of available tools and processes to efficiently and promptly respond to end-user requests
  • Provide training, advice, and support to end-users to facilitate use of information technology, and promote awareness of the IS Policy, including security and appropriate use of assets
  • Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization
  • This includes PC's, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support
  • Perform other duties as required

Minimum Qualifications

  • At least seven (7) years of experience in information systems support
  • Advanced knowledge of technologies and processes used in the role
  • Experience mentoring/training other team members and owning role-related tasks
  • Proficient in the skills of problem solving and integrity/dependability
  • Functional in the skills of communication, teamwork, and influence/persuasion
  • Functional in the skills of self-management, driving for results, flexibility, confidence/stress tolerance, and maturation/commitment
  • Functional in the skills of client partnership/focus, process improvement/quality, business acumen, and organizational awareness
  • Functional in the skills of leadership of people and visionary leadership
  • Nominal in the skill of planning/project management
  • Functional in the skills of operations, client support, solution implementation, and security
  • Nominal in the skills of design/engineering and requirements analysis
  • Proficiency in Microsoft Office Word, Excel and Outlook
  • Ability to work with general office equipment such as a personal computer and keyboard, facsimile machines and photocopier
  • Ability to develop and maintain awareness of occupational hazards and safety precautions; Skilled in following safety practices and recognizing hazards