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Company Info

Globe 24-7 Pty Ltd


Company Profile

Business Subject Matter Expert (SME)


Job ID:



Madagascar, Antananarivo 

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Category Classification:

Mining Information Technology

Job Description:

Ambatovy Joint Venture operation in Madagascar are recruiting a well experienced Business SME who will be the business champion and reference to revamp Ambatovy business process with best practice process with the future Ambatovy ERP.

The Company

Globe 24-7 in partnership with Ambatovy is working together to source experienced and qualified talent for their existing world class lateritic nickel processing facilities and mining operation in Madagascar. Ambatovy is committed to create lasting prosperity for all stakeholders and contribute significantly to sustainable development in Madagascar.

The Role

The Business SME will have to endorse change and alignment to best practices in order to prepare, socialize and conduct change within his/her domain of expertise during all phases of the ERP revamp project.


  • Be aware of, understand and comply with the Ambatovy Health, Safety, Environment and Quality (HSEQ) Policies and associated documentation.

  • Take the ownership in his/her domain of expertise for the revamp of business process and standard operation procedure during the ERP revamp project during all the phases below:

    • Scoping and readiness

    • Implementation

    • Data conversion

    • Conversion (Go Live)

    • Post Implementation support and governance control

  • Assist with the following:

    • The ERP revamp project workgroup with producing policies, process, procedure, form templates, operation manual (or SOP), etc.; ensure as well the standardization, update and improvements of those documents.

    • Identification, documentation, coordination and execution of ERP revamp project, initiatives and support requirements.

    • Prepare, coordinate and communicate all audit matters related to the Business Solutions team.

    • Provide support, coordination and administration of Business Solutions work management tools (SDP) and methods to include ticket management, change management, incident/problem management, root cause analysis and other tracking and reporting processes.

    • Serve as first level interface with IT Business Solutions customers regarding incidents, requests and projects to ensure they are properly recorded in the workload management (SDP) system.

    • Follow-up ongoing development projects, to ensure progress is being made and deadlines are realistic and respected.

    • Oversee and Leadership of BUSINESS SME for ERP implementation project (up to XX FTE).

  • Assist IT SME in customer engagement including investigations, interviews, and formal or informal requirements gathering sessions to understand stakeholder needs.

  • Provide IT SME team backfill and supplemental support as required.

  • Assist IT SME team with composition of specific initiative and project control documents such as POR, PIR, BRS, FDD, TDD, DIP, BIOS etc.

  • Institute, manage and maintain IT Business Solutions document management system and libraries including structure, document upload, version control, retention procedure.

The Requirements

  • University Degree in Business Process Management with good background in projects management OR University Degree in Information Systems Management with proven expert knowledge in Business Processes Management.

  • Minimum of 10 years experience as a Business Analyst, on large and complex projects.

  • Sound Knowledge of the following:

    • Business Process Modeling and analysis

    • ERP or any Integrated System

  • Expert of his/her Business management fields (Finance, Supply chain, HR, Maintenance, Operation, HSE etc).

  • Good Knowledge of Activity Diagrams, State Diagrams and Logical Design Models.

  • Solid, hands on experience with Infor EAM is essential.

  • Training and developing subordinates to assume positions of greater responsibility in the organization.

  • Ability to communicate effectively in French and working knowledge of written and spoken English.

The Rewards

The position offers a competitive remuneration package. Lodgings are modern and secure.

Contact Us

Please apply directly by submitting your resume, preferably as a Microsoft Word document.